Last updated: June 22, 2020

Thank you for shopping at Roy Urban Kollection.

If, for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you purchased with us.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days giving reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: info@royurbankollection.com
• By visiting this page on our website: https://www.royurbankollection.com/contact-us
• By phone number: 267.300.7959

We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 7 days
• The Goods are in the original packaging
• Product isn't used or damaged
• Product must have the receipt or proof of purchase

 

The following Goods cannot be returned:

• The supply of Goods made to your specifications or clearly personalized.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

6655 McCallum Street
Philadelphia, PA 19119
USA

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: info@royurbankollection.com
• By visiting this page on our website: https://www.royurbankollection.com/contact-us
• By phone number: 267.300.7959

After your payment is verified it can take up to 2 business days to process your order.

Orders that are system flagged (SF) may be asked to verify additional information and we are not responsible for the delay in processing your order. Business days do not include weekends or holidays. Orders placed on Friday after 12.00PM EST or over the weekend will begin processing on the following Monday.